Telerad Direct provides a contact process that assists customers in maintaining long-term retention of their teleradiology company. We believe that clear communication is at the root of maintaining a long-term relationship between company and teleradiology provider.
Continued involvement with our customer and the telerad provider is key to long-term retention.
Clear understanding of who to call, in varied situations, should be established with a detailed contact list exchanged.
Telerad Direct intervenes as a third-party to initiate these surveys at 3- months after integration, 9-months after integration, and annually thereafter.
Our surveys open-up communication that might otherwise remain silent. By opening-up communications, items of misunderstanding and discontent can be addressed. Telerad Direct maintains that this communication is essential in formulating a long-term relationship.
Great efforts are made to maintain a list of contacts to survey, implement the survey, and exchange comments and feedback to resolve (at minimum take the initiative to resolve) any and all discontent that may exist.
Third-Party Sounding Board
Telerad Direct remains open to receiving any feedback from our customers and Teleradiology Providers. It is our hope that we have properly vetted and matched the right Teleradiology Provider to the Group/Facility/Hospital. We work to first resolve any issues or situations. When necessary, we will work to provide the customer (hospital, rad group, facility) and the Teleradiology Provider alternative options to ensure the expectations of all are met or exceeded.